Kempinski Hotel Grand Arena Bansko

Great hotel with a wonderful setting, clean rooms, excellent pools, nice staff, and a good breakfast. We had an issue with the way that the balcony is built. We thought it wasn't so safe for our baby. The staff sent a special team that fixed this issue quickly and we were very satisfied with the service. The check-in and out were quick.

We've been in the hotel several times and I find it hard to imagine how anyone would rate it less than 10/10. Check-in and check-out are like a breeze; the rooms are perfect (note, despite the age of the hotel, everything is perfectly maintained); the breakfasts are 6 stars. We had taken half board accommodation for the first time this summer and were delighted with the suppers. They offer BBQ in the weekends, which is superb. The hotel is pet-friendly. This is a bonus for us because we can take the doggie with us. I can't give an assessment for the SPA-part, since my partner and I are more of a hiking lovers, but regarding the latter, the conditions are great. You can take the gondola (2 min away from the hotel) to Banderishka Polyana and from there, walk around the Pirin.

Hotel in a great location, right on the slope. Exceptional breakfast / dinner. Friendly and helpful staff.

Everything a person expects of a 5 star hotel, they have it. And not just to meet the standards, but to really make you enjoy the experience - valet parking, choice of restaurants, amazing breakfast including a long list of a la carte options (Eggs Benedict recommended and they bring them to your table in 2-3 minutes) and last but not least, an amazing and renovated wellness center with indoor and outdoor heated pool and jacuzzi as well as hot area that exceeds any expectations.

This was an amazing experience from start to finish and we can’t wait to visit again! We celebrated our anniversary and the hotel staff had left a beautiful cake in the room for us - not only did we appreciate the gesture, but the cake was absolutely delicious! Next, the room had a stunning view to the mountain and the gondola, it was a pleasure just to be in the room. Everything else, from pillows to bathroom facilities and from design to noise isolation, was perfect. We slept so well on the bed, it is of exceptional quality. We were also very pleasantly suprised by the breakfast variety - there was literally nothing we could think of that wasn’t available. They had many options for lactose free and plant based milks, made pancakes and omlettes on the spot for you and there were fresh juicing stations…This breakfast was exceptional! The SPA facilities are excellent and we really enjoyed everything! Finally, we were really happy with the attention of all staff; everyone was very caring and kind.